The personalization time varies depending on the design and is approximately 4 to 6 business days. Our shipments are carried out by the transport company Servientrega S.A. The delivery time for products is approximately 4 to 8 business days, and it starts counting from when the personalization is completed.
Customs duties are not included in international shipping; they are the responsibility of the buyer.
National shipping is free with every purchase.
Exchange and return policies
Each custom design is made for a specific customer, in the size corresponding to their order. Our entire customization process is done by hand. Therefore, we cannot accept returns or exchanges on custom orders.
Please note that the customer is responsible for additional taxes or Custom's Fees (if any) upon arrival of the package. If package is refused or undeliverable for any reason, a refund will be given minus any Shipping Costs/Duties/Taxes/Customs fees. Please allow up to 30 days to receive a refund.
Privacy and Personal Data Handling Policies
This website takes care of and respects the personal data of users already registered in our database through purchases made via the online store (digital platform).
We will not request personal information that is not relevant to us as a brand or to you as users.
We will not share personal information with third parties.
However, and with the purpose of offering better service, we may send promotional information about the brand.
Contact Us
If you have any concerns about your shipments or want to ask a specific question, you can contact us quickly via WhatsApp at +57 316 489 09 01. Remember, our customer service hours for this channel are Monday to Saturday, from 9 am to 6 pm.
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